If your product is found to be faulty within 7 days of purchase, please contact Kedai Hardware on 03-6250 2398 or by email to firstname.lastname@example.org. We will recommend the best course of action to get the issue resolved.
If your purchase is outside the period of 7 days, don’t worry, you are still covered by the manufacturer’s warranty.
Duration of warranties varies from 1 month up to 24 months from the date of purchase depending on the products and manufacturer which will be stated on the product page.
PLEASE NOTE – The warranty does not apply, where:
- Repairs have been made or attempted by others.
- Repairs are required because of normal wear and tear.
- The tool has been abused, misused or improperly maintained.
- Alterations have been made to the tool.
- This does not affect your statuary rights.
Steps to proceed for Warranty Claim
- Send use your e-request. You can find the request form from “My Account > Orders “
- Send to the nearest kedaihardware.com “Authorised Partner” or by sending us back the courier.
- Wait for our contact and we will deliver to you once it repaired.