Shipping & Delivery

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.

After your order is verified, you can expect to receive your order within the following time frame:

• In Metro areas: 1 – 6 working days (except Sunday and holidays)

• In Non-Metro areas: 3 – 10 working days (except Sunday and holidays)

FAQ

Can I pre-arrange/schedule the date of my delivery?

We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.

Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

I need my order now, Can Kedai Hardware speed up the delivery? 

Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the seller you have ordered from. Please refer to the promised delivery date provided when your order was confirmed.

I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas. Imported items may take longer for delivery.

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are 2 times a day (working day). exp: If you purchase after 2pm. The delivery will probably process on the next working day.

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at www.kedaihardware.com/contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.

Is there any domestic area Kedai Hardware cannot deliver to?

If the purchase show no transport. We can’t make deliver to you. We will then contact you with some solutions for the delivery. If you are not satisfied with the solutions, we will make full refund.

We work in partnership with Ta-Q-Bin.

Does Kedai Hardware offer international shipments?

International shipment is not available at Kedai Hardware at the moment.

Can Kedai Hardware deliver the package to my office?

Kedai Hardware will deliver your order following the address you provide during checkout, whether it is your house address or office address.

Can I pick up my order at Kedai Hardware office?

Yes, you can choose on “self collect” in the check out status and we will wait for your pickup.

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