Shipping & Delivery 


Orders

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

I ordered multiple items, but I only receive ONE (1), where are my other items?

Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each part of your order to make sure you are not missing anything.

Please reach out to us at support@192.168.0.121 if you find some items missing in your parcel with your order number and the missing item’s name. We will investigate the matter for you right away.

You can also check the status of each of your items online with our Order Tracking tool.

I ordered multiple items, but why did I receive only one email and one tracking number?

Your multiple items might come from different warehouse. Thus, you will be receiving individual emails for different items depending on the current status of your item from different location.

Can I pick up my order at Kedai Hardware office?

Kedai Hardware does not provide you with a self-service delivery location to pick up your orders.

Delivery

I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days.

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.

Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

I need my order now, Can Kedai Hardware speed up the delivery?

Unfortunately we are unable to speed up the delivery.Please refer to the promised delivery date provided when your order was confirmed.

How can I know the exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability and the courier partner’s delivery schedule in your location.

Can I pre-arrange/schedule the date of my delivery?

We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at www.kedaihardware/contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.

Can Kedai Hardware deliver the package to my office?

Kedai Hardware will deliver your order following the address you provide during checkout, whether it is your house address or office address. For some cases, large item ( example : air compressor, tower light, hydraulic press & etc ) needed fork lift to unload will only delivered to factory & Shop lot only. You will need to prepare for the unloading needs.

Is there any domestic area Kedai Hardware cannot deliver to?

Kedai Hardware can deliver to all serviceable areas.

We work in partnership with Ta-Q-Bin and also have our own delivery team to serve our customer best.

Does Kedai Hardware offer international shipments?

International shipment is not available at Kedai Hardware at the moment.

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